Where it fits
Salesforce combines finished CRM applications with a platform for custom business workflows. Sales and service teams use the hosted software, while developers extend it through platform tools and integrations. Those extensions do not turn a CRM licence into a general-purpose VM.
How pricing works
Costs depend on product, edition, user licences and selected add-ons. Usage-based AI products and connected applications may add separate charges. Implementation and integration work can also be substantial even when the software itself is hosted.
Choosing a setup
Salesforce belongs in the directory as an example of a company spanning SaaS and PaaS. Its CRM, Heroku application platform and Contentful content product have different jobs and budgets, so they retain distinct profiles linked where the relationship is useful.
